Hiring: Customer Success Associate (Lagos)

[justseyi]

📍 Location: Lagos
🕒 Employment Type: Full-Time

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About the Role

Gomoney is looking for a proactive and empathetic Customer Success Associate to join our team in Lagos. In this role, you’ll be at the forefront of customer engagement—supporting users, resolving inquiries, and ensuring customer satisfaction throughout their journey with us.

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Key Responsibilities

• Provide responsive, friendly, and effective support to users

• Understand customer pain points and guide them toward solutions

• Collaborate with internal teams to improve processes and user experience

• Proactively follow up with customers to ensure satisfaction and retention

• Maintain accurate records of customer interactions and feedback

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Requirements

• 1–2 years’ experience in customer success, experience, or support roles

• Excellent communication and interpersonal skills

• Ability to work independently and take initiative

• Solid understanding of operational processes and customer service principles

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How to Apply

🔗 Apply here: Customer Success Associate – Application Form
📌 Make sure to complete all sections of the form accurately.

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