Remote Customer Service Job At Block Renovation. Block Renovation is transforming the $500B+ renovation industry by connecting homeowners and business owners with high-quality contractors through a nationwide platform. The company emphasizes transparency, predictability, and scalability in home renovation while fostering innovation and purposeful work.
This role is remote, open to candidates worldwide, and allows you to contribute to the growth and operational health of Block Renovation’s contractor marketplace.
Role Specifications
- Job Type: Full-Time | Remote
- Location: US / Remote (open globally)
- Category: Tech / Customer Care
- Salary: $95,000 – $110,000 annually
- Benefits: Equity, hybrid flexibility, health/dental/vision insurance, 401(k) with match, 12 weeks paid family leave, PTO
Key Responsibilities
Contractor Activation & Engagement
- Own activation strategy across markets to improve work order acceptance and responsiveness
- Identify root causes for low engagement or declined work orders and execute solutions
- Design proactive campaigns targeting inactive contractors or expired matches
- Remove friction between accepted work orders and published proposals
- Partner with Product, Recruitment, and Sales for platform improvements
Contractor Performance Metrics
- Build and iterate training resources, support sessions, and scalable enablement processes
- Track conversion patterns and intervene where contractors stall post-site visit
- Turn contractor conversations into actionable intelligence to inform leadership decisions
- Present recommendations backed by data and frontline insights
Qualifications & Requirements
- 5+ years in customer success, account management, or contractor/vendor enablement in marketplace organizations
- Experience leading cross-functional initiatives
- Strong analytical skills and ability to translate performance data into actionable insights
- Exceptional communication skills and ability to build credibility with contractors and stakeholders
- Comfortable operating in ambiguity and creating structure where needed
- Track record of improving performance through strategic execution
- Preferred: experience in construction, home services, real estate, or two-sided marketplaces; familiarity with CRMs and operational dashboards
How to Apply
Click [APPLY HERE: Marketplace Customer Success Lead] to submit your application.
Deadline: Not Specified
