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Customer Success / Client Relations Manager – MagnaCap Limited
Location: Sabo-Yaba, Lagos, Nigeria | Posted: 15/10/2025 | Employment Type: Full-time
About MagnaCap Limited
MagnaCap Limited is a SEC-licensed financial brokerage and investment advisory firm, recognized for its dependability, accountability, and exceptional service delivery. We leverage innovative strategies to ensure our clients maximize value and achieve their financial goals.Role Overview
We are seeking a Customer Success / Client Relations Manager to serve as the primary point of contact for our clients. This role is ideal for someone passionate about building relationships, providing exceptional service, and driving client satisfaction.Key Responsibilities:
Serve as the main point of contact for assigned clients post-sale.
Onboard new clients and guide them through product adoption.
Understand client goals and align product usage to meet those objectives.
Monitor account health and proactively address issues or concerns.
Provide regular reports, insights, and actionable recommendations to clients.
Act as a liaison between clients and internal teams.
Manage client escalations and ensure timely resolution.
Champion client feedback to support product and service improvements.
Manage communication channels including email, WhatsApp, LinkedIn, Instagram, and others.
Coordinate marketing campaigns and maintain regular client communication.Requirements
Bachelor’s Degree / HND / OND in Business, Marketing, Communications, or related fields.
2–5 years of experience in customer success, account management, or a similar role.
Strong communication, relationship-building, and problem-solving skills.
Experience with CRM tools (Salesforce, HubSpot, or equivalent).
Proactive, organized, and able to manage multiple priorities.
Empathy, patience, and a customer-first mindset.
Experience in the FinTech industry is an advantage.
Knowledge of customer success platforms and best practices.Compensation
N100,000 – N120,000 per monthApplication Details
Interested and qualified candidates should send their CV to: career@magnacap.org with the job title as the subject line.Application Deadline: 11th November 2025
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