Vacancy: Customer Service Representative (Lagos)

[justseyi]

Position: Customer Service Representative
Company: TOC Service LTD
Location: Ikotun, Lagos
Work Schedule: Monday–Saturday | 8:00 AM – 6:00 PM
Salary: ₦150,000 monthly

Responsibilities
• Manage customer interactions via phone, WhatsApp, email, and social media
• Handle escalations and resolve complaints efficiently
• Set team targets and monitor KPIs (response time, resolution rate, satisfaction)
• Train and mentor team members; prepare weekly performance reports
• Ensure accurate order tracking and cross-team collaboration
• Maintain up-to-date knowledge of company products and policies

Requirements
• HND/BSc in Business Administration, Communications, or related field
• 2–3 years of customer service experience
• Excellent leadership, coaching, and communication skills
• Proficient in CRM or call center/order management tools
• Ability to multitask and manage high-volume interactions

Application
Send your CV to Tocservicesltd@gmail.com
Subject: Customer Service Rep – Ikotun

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