Hiring: Remote Customer Support Specialist at HelplineHub Services

[justseyi]

Job Summary
Company: HelplineHub Services (Customer Experience & Support Outsourcing)
Position: Remote Customer Support Specialist
Location: Fully Remote (Nigeria-based applicants encouraged)
Industry: Customer Support / Technology Outsourcing
Job Type: Full-time, Remote
Experience: 1–3 years in customer service, call center, or client support roles
Qualification: OND/HND/Bachelor’s degree in any field (Customer Service certification is a plus)
Job Field: Customer Support / Client Services
Salary: ₦150,000 – ₦230,000 monthly
Application Email: jobapp306@gmail.com
Deadline: October 5, 2025

Job Description
HelplineHub Services is a fast-growing customer experience outsourcing company that partners with e-commerce, fintech, and telecom brands to deliver 24/7 client support. By combining technology with a human-centered approach, we ensure customers receive timely, efficient, and empathetic service.

We are seeking a Remote Customer Support Specialist to join our virtual support team. The ideal candidate will be an excellent communicator, adaptable to diverse client needs, and skilled at handling inquiries across multiple channels such as phone, email, and live chat.

Key Responsibilities
Respond promptly to customer inquiries via calls, emails, and chat platforms.
Troubleshoot and assist with account access or basic technical issues.
Record all interactions and update customer details in the CRM system.
Resolve customer complaints or escalate complex cases when necessary.
Provide onboarding support and product guidance to new users.
Ensure compliance with company policies and customer service standards.
Collaborate with internal teams to address recurring issues and improve service.
Meet performance targets including response time, call handling, and satisfaction scores.
Participate actively in training sessions and team meetings.

Career Overview
This role is designed for individuals who enjoy problem-solving and creating positive customer experiences. As a Remote Customer Support Specialist, you will gain hands-on experience serving clients across industries while strengthening your resilience, empathy, and professional communication skills. It also provides a pathway into supervisory and customer success roles.

Career Growth Opportunities
Progression into Team Lead or Supervisor roles.
Transition into Customer Success Management or Operations Management.
Opportunities to work with international clients and global projects.
Sponsored training in CRM platforms, communication, and leadership.

Salary & Benefits
Competitive monthly salary: ₦150,000 – ₦230,000.
Performance-based bonuses and allowances.
Internet stipend and full remote flexibility.
Paid annual leave and recognized public holidays.
Health insurance and wellness initiatives.
Access to professional development and certification programs.

How to Apply
Interested candidates should send their CV and cover letter to jobapp306@gmail.com with the subject line:
Application – Remote Customer Support Specialist (HelplineHub Services)

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