JOBS: Data Entry Officer & Implementation Roles at Moniepoint Inc (Hybrid)

Data Entry Officer & Implementation Roles at Moniepoint Inc (Hybrid). Applications are now open for qualified candidates to join Moniepoint Inc in multiple roles across Nigeria.

Founded in 2015 by Tosin Eniolorunda (formerly TeamApt Inc.), Moniepoint is a leading fintech company focused on digitizing Africa’s real economy. The company provides businesses with an integrated ecosystem of payment, banking, credit, and business management tools.

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Available Roles & Locations

Data Entry Officer

Anambra (Awka / Onitsha)
North East (Kano)
Ogun & Oyo

Implementation Officer

Taraba & Jigawa (Jalingo / Dutse)
Anambra
Delta & Rivers
Lagos
Ogun & Oyo (Ibadan / Abeokuta axis)

Role Overview: Data Entry Officer

The Data Entry Officer is responsible for ensuring that merchant and product data within the Moniebook platform is accurate, complete, and properly maintained.

You will work closely with onboarding and account management teams to ensure smooth customer onboarding, accurate reporting, and efficient operations from day one.

Key Responsibilities

Data Entry & Record Management

Input and update merchant data (products, SKUs, pricing, inventory, customer profiles)
Process bulk data uploads (CSV/spreadsheets)
Maintain data standards and naming conventions

Onboarding Support

Prepare merchant accounts ahead of onboarding
Review submitted data for errors or missing fields
Assist with catalogue setup, tax configuration, and payment settings

Data Validation & Quality Control

Identify and correct errors, duplicates, and inconsistencies
Cross-check data across CRM, spreadsheets, and POS systems
Flag anomalies for resolution

Process & Documentation

Maintain logs of data entry activities
Document recurring issues and solutions
Suggest workflow improvements

Cross-Team Collaboration

Handle ad-hoc data requests within SLA timelines
Work with internal teams to resolve missing data

Requirements

1–3 years experience in data entry or data operations (preferably fintech, SaaS, or retail tech)
Strong attention to detail and accuracy
Proficiency in Excel or Google Sheets (VLOOKUP/XLOOKUP, formulas)
Familiarity with CRM or POS systems
Ability to manage multiple tasks efficiently

Preferred

Experience with CSV imports or data migration
Background in retail operations or inventory systems
Experience supporting onboarding or customer success teams

Candidate Profile

Detail-oriented and process-driven
Proactive and solution-focused
Strong team player
Able to work under pressure without compromising quality
Tech-savvy and efficiency-focused

Success Metrics

99%+ data accuracy
No onboarding delays due to data issues
Timely completion of all data requests
Minimal task backlog (<5%)
High internal performance ratings (4.5+)

Role Overview: Implementation Officer

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The Implementation Officer ensures new customers successfully adopt Moniebook POS through structured onboarding and training.

This role bridges the gap between sales and long-term customer success by helping businesses fully integrate the platform into their operations.

Key Responsibilities

Onboarding Execution

Design and manage onboarding plans
Define milestones and timelines

Product Setup

Guide customers through POS setup and configuration

Training & Enablement

Conduct training sessions for staff
Ensure users can operate the system independently

Adoption Monitoring

Track usage, engagement, and feature adoption
Support low-activity customers

Customer Relationship Management

Build strong relationships with clients
Provide responsive support

Issue Resolution

Troubleshoot onboarding issues
Escalate technical challenges when needed

Documentation & Handoff

Maintain detailed onboarding records
Ensure smooth transition to account managers

Feedback & Insights

Share customer feedback with product teams
Improve onboarding processes

Requirements

Bachelor’s degree (or equivalent experience)
2–4 years experience in onboarding, customer success, or implementation
Strong communication and training skills
Problem-solving and analytical ability
High level of organisation and ownership
Comfortable with software tools

Preferred

Experience with SaaS onboarding
Knowledge of customer success frameworks
Experience creating training materials

Candidate Profile

Customer-focused and empathetic
Strong communicator and trainer
Adaptable and process-driven
Problem-solver with high initiative
Collaborative and team-oriented

Success Metrics

90%+ customer activation within 30–60 days
Timely onboarding completion (1–2 weeks)
Adoption of key platform features
High customer satisfaction (4.5+ rating)
Low churn rate (<5% in first 90 days)
Strong internal handoffs and documentation

What Moniepoint Offers

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Culture: People-first, collaborative, and inclusive environment
Learning: Strong focus on training and professional development
Compensation: Competitive salary, pension, health insurance, annual bonus, and additional benefits